Challenge: The company is growing at a steady rate and is focused on preparing the organization to capture additional growth opportunities.
The number one priority for the company is telesales training. The key drivers for training:
Stronger Selling Discipline
More Effective Time Management
Enhanced Customer Service
Solution: CPG Implemented a telesales training curriculum focused on Time Management / Call Planning, Persuasive Approach, Handling Objections and Closing. The workshops were interactive based in action learning.
Results:
Increases in both numbers of calls completed and close rate. In addition CPG helped develop a funnel management methodology and ROI foundation.
