Challenge: The company is growing at a steady rate and is focused on preparing the organization to capture additional growth opportunities.
The number one priority for the company is telesales training. The key drivers for training:
Stronger Selling Discipline
More Effective Time Management
Enhanced Customer Service
Solution: CPG Implemented a telesales training curriculum focused on Time Management / Call Planning, Persuasive Approach, Handling Objections and Closing. The workshops were interactive based in action learning.
Increases in both numbers of calls completed and close rate. In addition CPG helped develop a funnel management methodology and ROI foundation.